Contact-free rental with Enterprise Car Club is simple, but nevertheless sometimes you need a helping hand. Here you will find written & video guides that have been specially designed to help you understand the process of reserving, accessing, driving and returning our vehicles. We've also provided you some vehicle-specific instructions in case you’re new to a particular make or model. In addition to the below you might also find useful our other webpages which outline our membership policies & other charges, and our Car Club Code. Alternatively do read our FAQs held in our Help Centre.
Getting on the road has never been easier!
Alternatively, click the button below to view an on-the-go quick reference guide.
How to Guides
Please use the app or if this is your first rental, hover a contactless card over the pin pad in the windscreen and wait until the light turns green. Now the car is unlocked and you can open it.
Don’t worry; this happens to us all, which is why we make it as easy as possible to extend your reservation.
You can extend your reservation from within the vehicles themselves by 15-minute increments. To do so simply press menu on the PIN pad in the glovebox and follow the instructions on screen.
If in doubt, please call the clubhouse team (for free from the PIN pad) to prevent any other members being inconvenienced. If members are late and do not let us know they’ll be charged a £30 late fee plus 20p per minute for the duration over their original reservation. Additionally, any costs accrued by any member who is kept waiting may be passed on.
All other charges can be viewed here.
Click here to watch our easy guide on How to Extend Your Reservation.
Once you have turned the engine off, simply open the glove box and place the key fob which is attached to the keys, in to the in-car pin pad and follow the on-screen prompts. Once completed and you have collected all of your belongings, simply lock the car via the app.
The mobile app will not allow you to lock the vehicle over the booking time – in this instance, please use a contactless card. Once you had heard the car lock please check the doors to make sure they are locked before leaving.
Click here to watch our easy guide on How to End a Reservation.
For more information, click here.
If you have any issues with any stage of this process, please give the Clubhouse a call on 0345 266 9290 whilst you are still with the vehicle and one of the team will be able to assist you.
Retrieve the pin pad from the glove box and remove the charge card. Tap it against the charging port reader. Open the port cover and plug in the charger. Then open the vehicle port and plug in the other end of charger. Return your charge card to the pin pad. If in doubt call the clubhouse via the pin pad on 0345 266 9290 and chat hands free. Remember to lock the vehicle and leave it to charge.
Other useful information:
There are three main types of EV charge point (slow, fast and rapid) as well as a number of charging connectors, some of which are suitable for a particular EV. You can use Zap-map.com to find your nearest or plan your journey, but you can also see what type of charging point is where.
It’s important to always take the charging cable with you once you have taken the vehicle off charge; the cable belongs to the car and not the charging point. They are expensive to replace so always check it has been stowed correctly before setting off (follow the instructions in the guide which you will find inside each vehicle).
Retrieve the pin pad from the glovebox. Enter your pin and remove the charge card. Place it against the charging port reader and remove the charging cable from both the charging ports. Ensure all port covers are securely closed and cables are safely stored inside the vehicle.
Park the vehicle and switch off the ignition. Retrieve the fuel card from the pin pad located in the glove box or near the driver’s side door. Refuel the vehicle and take the fuel card to the kiosk and hand the card to the cashier. If you need a pin you can find this in your booking confirmation. Always return the tank at least 1/4 full. If I’m doubt call the Clubhouse via the pin pad on 0345 266 9290 and chat hands free.
Before you begin your journey retrieve the damage evaluator from the glove box. Use the evaluator to check the exterior and interior for damage. Report any damage before you begin your journey by calling the Clubhouse via the pin pad on 0345 266 9290 and chats hand free. If you cannot get through on the phone it is imperative that you take a time stamped image on your mobile device and email the photos with a description of the damage to email@example.com.
When you first sign-up to Enterprise Car Club, you'll be asked to create a password and a pin. The password is for you to log in to your account to view, amend and create bookings, and the pin is used when you are in the vehicle to release the keys.
If you have any questions, the Clubhouse are available on 0345 266 9290 to provide assistance.
Covid-19: Enhanced cleaning protocols are in place at this time. Find out more here.
Members should contact Clubhouse on 0345 266 9290 immediately if you test positive for COvid-19. Enterprise Car Club will then enact a ‘rapid response’ protocol to isolate the vehicle, taking it out of use.
The NHS has warned that leaving your hand sanitiser in a vehicle can become a fire risk. Most hand sanitisers contain an element of alcohol which is highly flammable and when combined with high temperatures can cause a fire. For this reason, we strongly advise you take your hand sanitiser with you every time you leave a vehicle.
Didn't find the answer to your question? Click here to see a full list of our FAQs.
If you're in need of a little more guidance to familarise yourself with our vehicles, then check out our vehicle guides below. You'll also find them attached to your booking confirmation and printed in our vehicles.