Enterprise Car Club always ensures charges are kept to a minimum. However, ‘fines’ have to be in place to minimise operational problems to all members of the club, ensuring maximum satisfaction for all.
It is essential to return cars on time to ensure other members are not inconvenienced. If you are running late (it happens to the best of us at times!), please inform us as early as possible, so that we can make alternative arrangements for any other member who may be affected.
If you need to cancel or change a reservation, please give as much notice as possible to ensure maximum availability for other members. You can change or cancel reservations directly through the website up to 30 minutes before the scheduled start time or by telephoning the Clubhouse.
The vehicle must be returned to the bay from where it was collected. In the unlikely event you cannot park the car in its designated bay, you must let us know immediately. This will ensure we can get the vehicle moved at a later date and advise anyone reserving the car after you where the car is. If the car is left illegally parked, failure to contact us inevitably will lead to a parking ticket, wheel clamp or being towed away. If you have not contacted us to let us know of the problem, all costs will be passed on to you with a £30 administration charge. Costs can be extremely high so please do ensure you let us know immediately.
As a courtesy to your fellow members you must not:
Failing to follow the above Club Rules carries a penalty of £30 plus, if necessary, the cost of specialist cleaning.
Lost keys or fuel cards are charged to members at cost plus £30 administration per item. Failure to leave the keys in the car at the end of the reservation will incur a charge of £30 plus any inconvenience costs incurred by the next member to use the car.
Throughout your reservation, please keep the keys with you at all times and ensure they are left in the vehicle at the end of your reservation.
Replacement membership cards are charged at £20. Please let us know as soon as possible so that we can cancel your membership card and issue a new one to ensure you can keep using the cars.
If lights are left on inside or outside of the car and causes the battery to flatten, or performs some other action requiring a member of the Enterprise Car Club team to go to the car to rectify the situation, a fee of £30 will be charged.
If you require assistance from a member of the Enterprise Car Club team to change a wheel during your reservation, you may be charged up to a maximum of £75.
Parking tickets are your responsibility and must be paid for directly by you. If the ticket has to be processed by the club, an administration fee of £30 will be added (we are often charged more by our leasing companies – as they receive the tickets and forward to us).
Enterprise Car Club are required by law as the registered keeper of the car, to pass on driver details to the relevant authorities. Any offences committed are the driver’s responsibility and not the club’s. An administration fee of £30 will be chargeable on all tickets processed by us.