Help Centre

Help Centre

  • COVID-19

  • How is Enterprise Car Club responding to COVID-19?

    At Enterprise Car Club, the safety and wellbeing of our members and employees is always our top priority. Since the pandemic began, we have taken numerous steps to ensure we mitigate the risks posed.

    This involved initially cleaning vehicles between each reservation. This meant that vehicles were taken out of circulation for <24hrs after every booking. Though this did restrict vehicle availability, we felt it was the best thing we could have done to keep those who relied on us for essential travel mobile as safely as possible.  From the 1st August however, we have applied an antimicrobial surface coating system to our vehicle interiors (hard surfaces and upholstery). This coating uses nanotechnology to form an invisible coating which creates an environment where viruses, like COVID-19, find it difficult to survive for up to 6 months. The protection it provides endures despite high levels of usage, which is why over the last 18 months this coating has been applied to thousands of meters of public and private spaces including airports, supermarkets, schools, gyms & UK government offices. Deploying this new surface coating means, once treated, our vehicles will now be service cleaned every 10 days, rather than after each reservation. The meticulousness of the cleaning process will continue to be backed by the ‘Complete Clean Pledge’, the increased rigor which remains in place. Find out more here.

  • What should I do if during or post a reservation I start to exhibit COVID-19 symptoms?

    Members should contact Clubhouse on 0818202101 immediately. Enterprise Car Club will then enact a ‘rapid response’ protocol to isolate the vehicle, taking it out of use.

  • Why is it dangerous to leave hand sanitiser in vehicles?

    Leaving your hand sanitiser in a vehicle can become a fire risk. Most hand sanitisers contain an element of alcohol which is highly flammable and when combined with high temperatures can cause a fire. For this reason, we strongly advise you take your hand sanitiser with you every time you leave a vehicle.

     

  • Accounts & Joining

  • Who can join?

    If you’re 21 and over, you can join as soon as you have a full licence. There are no upper age limits. If you have held your licence for less than 2 years then you will need to display N plates. 

    Find out more about the types of membership plans available.

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  • How do I join?

    Join today in just a few minutes by completing our online application form here. To enrol, you will need your email address, postcode, contact number, driving license and a credit/debit card registered in your name to an Irish address. The Clubhouse team will then call you to finalise your application. Please note that we do not accept pre-paid cards. 

     

    We have a growing fleet of vehicles across Ireland. Click here  to find one near you.

     

     

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  • I have a non-Irish driving licence, can I still join?

    Absolutely. We can accept any nationality of driving licence for the duration that they are valid in Ireland.

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  • I have a paper format driving licence, can I still join?

    Yes. Paper format licenses must be validated in person at an authorised Enterprise location.

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  • I am validating my licence at an authorised Enterprise location. What do I bring?

    You will need to provide your valid driving licence. Non-EU licence holders are required to have an international driving permit if the licence is not in English. Renters who wish to use a debit card must bring proof of residence in Ireland and proof of employment with a pay slip less than 90 days old. 

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  • I’m already a current member and you contacted me to validate my licence. Why?

    As part of your Car Club membership, Enterprise needs to see you and your driving licence, either virtually or in person, annually and prior to its expiration. You can complete the review by logging into our website or visiting our mobile app when the due date approaches. Your licence needs to be reviewed by the due date provided to avoid interruption of your membership.

  • I have some driving offences, can I still join?

    Yes, as long as your driving licence is valid in Ireland and you meet our other requirements, you are welcome to join Enterprise Car Club.

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  • I'm a disabled driver, can I still join?

    Absolutely – just as long as you have a current, valid driving licence. Please contact our Clubhouse team on 0818202101 if you have any further questions.

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  • I have a disability, how can Enterprise Car Club support me?

    Enterprise Car Club offers its members a wide selection of vehicles - from large to small, from manual to automatic. The specification of the vehicles available can be clearly identified and selected by member before making a reservation either on the mobile app or desktop webpage.  If you’re not yet a member call or email the Enterprise Car Club Clubhouse to confirm the locations of the vehicles which suit you best.

     

    Where accommodating your needs requires more bespoke support we similarly ask you to get in touch. This time by contacting the Enterprise customer service team via freephone 0800-633-5665 or customerservice@ehi.com. The team are happy to help and can, for example, arrange for a range of hand control driving devices to be installed, surrogate drivers to be added your account and/or specially adapted vehicles to be provided. To best meet your needs, making every reasonable accommodation, we may work in partnership with Enterprise Rent-A-Car – where Enterprise Car Club members can get 5% off. We ask nevertheless that you allow sufficient time for special arrangements to be made.

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  • What if I am a member of another car club?

    We actually offer €1 membership for the first year if you are coming from another car club. To ensure you get your €1 membership enter code ICOMP600 when prompted on our online application form. All we ask is that you provide proof of your other membership, for example a recent invoice.

     

    For more information, please click here or contact our Clubhouse team on 0818202101.

     

     

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  • How do I use my promotion code?

    Promotion codes can be used upon signing up. To use a promotion code, simply enter the code on the application form. Only one promo code can be used per application.

     

  • Can I add an additional driver to my account?

    Yes, you can add an additional driver to your account for half price annual membership. They will be issued with their own membership card. Please note that you must both reside at the same address and that any usage/fees relating to either yourself or your additional driver's reservations will be debited from the same payment source. 

  • How do I cancel my membership?

    If for some reason you believe that Enterprise Car Club isn’t right for you, cancelling your membership is easy. Simply fill in this form and we'll contact you to cancel your membership.

     

  • How do I change my pin or password?

    When you first sign-up to Enterprise Car Club, you'll be asked to create a password and a pin. The password is for you to log in to your account to view, amend and create bookings, and the pin is used when you are in the vehicle to release the keys.

     

    You can change your pin or password at any time in your account preferences. Click here to find out how or click here to watch our easy How to change your Pin and Password guide.

     

    If you have any questions, the Clubhouse are available on 0818202101 to provide assistance.

  • Vehicle Locations

  • Will I have access to all of your vehicles across Ireland?

    Of course. Members can access vehicles in any location in which we operate. Due to currency differences you will need different memberships to access vehicles in the Republic of Ireland and Northern Ireland. UK Enterprise Car Club membership for the vehicles in Northern Ireland; and Irish Enterprise Car Club membership for the vehicles in the Republic of Ireland.

    ff on business? Travelling to see family and friends? Reserve your Enterprise Car Club vehicle online and pick it up at your destination.

    To find one near you, click here.

  • What types of vehicles are available?

    Members have a wide range of vehicles to choose from – small city cars, medium hatchbacks, electric vehicles (coming soon), larger estate vehicles, easy to park small vans and larger vans.

    Click here to find out more.

  • There isn't a car or van near me - can I request one?

    We’re always expanding our network of vehicles so do keep checking our website for the latest updates. To let us know that you would like a vehicle near you, please complete this online form.

  • Can I park my vehicle in the Enterprise Car Club parking space made vacant during my booking?

    Enterprise Car Club vehicles that are parked in designated on-street locations have special permits to do so. These permits are linked to the specific vehicle. You may only park your own vehicle on these same streets if you abide by the parking restrictions in place on the street. This may involve obtaining a parking permits or paying at a meter – please check locally. Where a vehicle is parked at an Enterprise Rent-A-Car branch, unfortunately we cannot permit you to leave your personal car in the vacant Enterprise Car Club parking bay as we do not have the required insurances and permits. Should you leave your personal vehicle in the Car Club parking space in this way, it may get a ticket, be clamped or even towed away.

  • Pricing

  • How does the pricing work?

    You pay a simple hourly/daily rate for the time you reserve the vehicle plus a per-kilometre charge which varies between vehicles and locations. We’ll take care of the breakdown cover, insurance, NCTs/CVRTs, servicing, and cleaning, leaving you to just enjoy the drive. The estimated cost of your trip (less any per-kilometre charges) will be displayed before you confirm each reservation. To give you peace of mind, our price guarantee means we charge you the daily rate if it is lower than your combined hourly rate. This daily cap will only be applied to one reservation per day.

     

    You can find out more about our pricing and membership plans here.

  • How is your per-kilometre charge calculated?

    The in-car computers calculate exactly how many kilometres have been driven during your reservation, so we can charge you accurately for your trip.

     

  • How do I pay you?

    Payments will be taken from your card the morning after your reservation ends via Continuous Payment Authorisation. You can keep track of all your reservations, payments and invoices online by clicking ‘Account’ after logging in. Keeping control of your transport budget has never been easier. We will always give you at least 14 days’ notice of any other charges to be applied to your account such as parking tickets, toll fees or excess payments.

    You will receive an invoice at the end of each month outlining your total costs for the month passed.

     

    For further help and information on your invoice, click here

  • What is continuous payment authorisation (CPA)?

    Continuous Payment Authority transactions are a form of regular payment. When you provide Enterprise Car Club with your card details you in turn are authorising us to take payments for using our service via our daily payment system.

     

     

  • How do I track my payments?

    It’s easy to keep track of your account by simply logging in and viewing your ‘Account’ area online.

     

  • How do I pay the Ireland tolls?

    If you use the M50 barrierless toll during your trip, you are required to pay the toll online before 8pm the following day (www.Eflow.ie) if you cannot do this then we will pay the toll on your behalf and charge the toll plus €8.50 admin fee per incident to your account.

    All other tolls are pay as you go. 

     

  • Who pays for a traffic ticket?

    The member is responsible for paying for all tolls, traffic or parking tickets while using an Enterprise Car Club vehicle. For more information on charges, click here.

     

  • What happens when I need to fill the vehicle with fuel?

    All of our vehicles are equipped with a fuel card (you’ll find it inside the glovebox or on the side of the dashboard, to the right of the steering wheel). Please note this is only visible when the drivers side door is open.

     

    Check whether the vehicle takes petrol or diesel, fill up the vehicle as normal and hand the fuel card over to the cashier along with the current mileage of the vehicle.

     

    We ask our members to return the vehicles with at least a quarter tank of fuel for the convenience of the next member. Please note that there is an €80 limit per transaction on our fuel cards.

     

    Our vehicles in London now have special chip-and-PIN fuel cards. Members refuelling these vehicles will need to enter a unique 4-digit PIN when using the card at petrol stations. You’ll find the unique 4 digit pin on your booking confirmation email. For optimised security these codes will regularly change so please refer to this email with each new booking.

     

    Click here to watch our easy guide on How to Refuel the Vehicle.

     

    For more information, click here.

     

    If you have any further questions please do not hesitate to contact the Clubhouse on 0818202101.

     

  • I don't understand my invoice.

    For further information on your invoice please click here.

  • Insurance

  • Insurance - is this included?

    If you have a personal membership (with your own personal payment details), all of our vehicles are insured so you do not need to take any insurance out to drive our cars or vans. Third party and passenger liability cover is in place. A damage waiver excess of €1500 applies if you do have a bump, but you’ll only have to pay this if the accident is deemed to be your fault or a third party can’t be traced. If the repair cost is less than the applicable excess, you’ll only need to pay that amount. For more information, click here

     

    If you are a member of a corporate account, please check with your employer or Enterprise Car Club account manager for details about your insurance cover.

     

    If you have any questions about our insurance and damage waiver options please call the Clubhouse team for further details on 0818202101.

     

  • What is damage waiver?

    Damage Waiver reduces the liability you are responsible for in the event of damage to and or theft of the vehicle, including any towing, storage and impound fees reasonably incurred by us as a result of the damage to and loss or theft of, the Vehicle. Damage Waiver is included in your reservation and comes with an excess (as standard, this amount is €1500 per incident). This is the money you are liable for in the event of accidental damage to, or theft of, the vehicle.

     

    If the repair cost is less than the applicable excess, you’ll only need to pay that amount.

     

  • Can I reduce my excess?

    You can reduce your excess for a particular reservation to €200 per incident by paying an hourly fee of €2/hr (up to €16.00/day). You can select this option at time of making your reservation.

     

    If you are a member of a corporate account, please check with your employer or Enterprise Car Club account manager for details about your insurance cover.

     

    If you have any questions about our insurance and damage waiver options, please call the Clubhouse team for further details on 0818202101.

  • What does excess protection not cover?

    Please note that none of the above listed excess protection options exempt you from liability for damage caused by the use of the wrong fuel or any failure to take all reasonable measures to look after the vehicle keys or any other device which unlocks the vehicle and/or enables the vehicle to be started. Excess protection will be voided if damage is caused by: failure to secure the vehicle keys and failure to lock the vehicle, unauthorised repairs on the vehicle, failure to stop using the vehicle once a fault becomes known, use by an unauthorised driver, use by an unlicensed driver, use for hire and reward, use of vehicle for any illegal purpose or deliberately causing injury or damage to property, racing, pacemaking, or teaching someone to drive, use whilst under the influence of alcohol or drugs, use of the vehicle outside of the United Kingdom without our written permission, overloaded with more passengers than seatbelts, towing, use off road, transporting dangerous or noxious substances, use of vehicle in a reckless manner, or use of vehicle on an aerodrome, airfield, airport or military installation, or any breach of your obligations under the Enterprise Car Club member terms and conditions Enterprise Car Club member terms and conditions

  • Can I use the vehicle for business use?

    Yes. Our insurance covers you for personal and business usage. Take a look at our ‘car clubs for business’ page to see how Enterprise Car Club could save your business money as well as being a more convenient and cost optimal travel solution. Please note, Enterprise Car Club vehicles cannot be used for Taxi purposes. 

     

  • What should I do if I get into an accident?

    You must report any traffic accident involving personal injury, loss, damage, or theft to the police immediately and to Enterprise Car Club (on 0818202101) as soon as practically possible.

     

    The police reference number allocated must be provided. You must not admit liability or guilt in the event of an accident or promise to pay any third party or attempt any repair.

  • Do your vehicles have breakdown cover?

    As our vehicles are all new, reliable and serviced on a regular basis so a breakdown is unlikely. However, all cars and vans are covered for breakdown and recovery assistance. In the event of a breakdown please call our 24/7 Clubhouse line on 0818202101. Please see the in-car handbook for more information and practical advice.

     

    Please note – dependent upon the circumstances you may be liable for any costs incurred.

  • Driving

  • How do I get into the vehicle?

    On your first reservation, please place your Enterprise Car Club contactless card over the card reader in the windscreen and wait for the green light to appear. You can use most contactless cards (except for Monzo). After your first reservation, you can use the Enterprise Car Club app to unlock the vehicle from your phone.

     

    To get the vehicle keys, enter your PIN number (which you would have set when you joined) into the PIN pad located in the glovebox. During your reservation make sure you lock and unlock the vehicle with the vehicle keys as you would in any other vehicle.

     

    Click here to watch our easy guide on How to Start your Reservation.

     

    For more information, click here.

     

  • How do I turn on the engine with a keyless fob?

    For security reasons, we've adjusted the proximity limits between the keyless fob and the engine start/stop button in our keyless vehicles. This means that for the vehicle to detect the key, the key must be held closely to the engine start/stop button. This will allow the engine to start up.

     

    Click here to watch our easy guide on How to Start your Reservation.

     

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  • I've accessed the vehicle and got the keys... why won't it start?

    The vehicle will not start if you have not yet entered your pin into the pin-pad located in the glove box. It will also not start if you have not yet answered the question: ‘Have you checked the vehicle for damage?’ using the keypad to select either ‘yes’ or ‘no’.

    These actions must be completed on the pin-pad in order to deactivate the immobiliser and allow you to start the ignition using the key. This applies to both manual keys and electronic key-fobs.

    If you are still experiencing issues please call the Clubhouse on 0819202101.

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  • Where do I collect the vehicle from?

    Each Enterprise Car Club vehicle has its own designated bay. You can find details of this on the application and your confirmation booking. If the vehicle is not in the bay, then please contact the Clubhouse who can direct you to an alternative vehicle. Please call the Clubhouse on 0818202101.

     

  • What if I'm running a bit late?

    Don’t worry; this happens to us all, which is why we make it as easy as possible to extend your reservation.

     

    You can extend your reservation from within the vehicles themselves by 15-minute increments. To do so simply press menu on the PIN pad in the glovebox and follow the instructions on screen.

     

    If in doubt, please call the clubhouse team (for free from the PIN pad) to prevent any other members being inconvenienced. If members are late and do not let us know they’ll be charged a €35 late fee plus 20c per minute for the duration over their original reservation. Additionally, any costs accrued by any member who is kept waiting may be passed on.

    All other charges can be viewed here.

     

    Click here to watch our easy guide on How to Extend Your Reservation.

     

    For more information on how to extend a booking, click here.

     

  • What if the vehicle is damaged before I drive?

    To ensure you are not charged for any damage you have not caused, you must check the vehicle BEFORE you drive using our easy to use damage evaluator tool located inside the glovebox. If the damage evaluator (located inside the glovebox) indicates the damage should be reported please let the Clubhouse team know BEFORE you drive by calling 0818202101.

    If you cannot get through on the phone, it is imperative that you take a time stamped image on your mobile device. Please then email the photos, with a description of the damage, to membership@enterprisecarclub.ie.
     

    Click here to watch our guide on How to Check the Vehicle for Damage.

     

    For more information, click here.

  • Do I need to add fuel to the vehicle?

    Refuelling the car club vehicle is the responsibility of our members, however our members are not charged themselves; we take care of that!  We do ask our members to refuel the vehicle when it drops below ¼ tank during their reservation for ease and convenience for the following member. Our members must ensure they are refuelling with the correct fuel type. You will find a fuel payment card in the glovebox or on the side of the dashboard, to the right of the steering wheel. After you have refuelled the vehicle, take a note of the current kilometres on the dashboard, and use the fuel payment card at the payment kiosk to pay. Once paid, return the fuel payment card to the computer in the glovebox, or the holder on the dashboard, along with the receipt.

     

    Please note that there is an €80 limit on the cards. This means that when you use one of our fuel cards at a petrol station you will only be able to use it once, on a fuel bill of €80 or less. If you exceed this limit (even only slightly), or require a second transaction, you will not be able to use the card. Instead you’ll be required to claim back the cost. You can do this by uploading a photograph of the fuel receipt via the “My Fuel Receipts” menu option on the app.  If you are not an app user you can email the photograph to the Clubhouse membership@enterprisecarclub.ie along with your name, member ID and booking reference.

     

    Click here to watch our easy guide on How to Refuel the Vehicle.

     

    For more information, click here.

     

  • Where in Ireland can I drive my Enterprise Car Club vehicle?

    You can drive your vehicle anywhere across the Island of Ireland.

     

    At the end of the reservation, the vehicle must always be returned to its designated location unless otherwise instructed by the Clubhouse. If your original location is blocked upon your return, please contact the Clubhouse as soon as possible on 0818202101.

     

  • Where can I park during my reservation?

    During your reservation you are responsible for parking the vehicle legally and safely, as you would your own. Any parking fees/fines are your responsibility and need to be paid directly by yourself. You cannot park in other car club bays or leave your own vehicle in a car club bay whilst on your reservation (civil enforcement officers will think you’re blocking the bay and will decorate your vehicle with an unattractive yellow ticket – no one wants that).

     

    Please check the Enterprise Car Club website for any parking benefits in your area. This can be found on the page designated to your location.

     

  • Can I take a van to the tip/recycling centre?

    Yes, you can take a van to the tip/recycling centre to drop off any residential household waste. 

     

    Each local authority is different, so please make sure you check the permit requirements with your local council prior to booking the vehicle.

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  • Are members responsible for cleaning the vehicle?

    COVID-19 UPDATE: Clean vehicles have always been important to us, but at this moment in time, we know vehicle cleanliness is even more critical. As a result, we have enhanced our cleaning regime to ensure each of our vehicles is treated with a new antimicrobial surface coating system which forms an invisible coating that creates an environment where viruses, like COVID-19, find it difficult to survive for up to 6 months. We visit each vehicle every 10 days and our rigorous cleaning is backed with the Complete Clean Pledge. Find out more here.

     

    An Enterprise representative will clean the vehicles on a regular schedule. Since this is a vehicle sharing community and the vehicles cannot be cleaned after every use, it is the members responsibility to leave the vehicle in a clean condition ready for the next member. Please remember to take your personal belongings and removing any litter upon exiting the vehicle.

  • What happens if I have an accident?

    Hopefully you will never have a bump but if you do, you only have to pay the damage waiver excess if the accident is deemed to be your fault (or a third party cannot be traced). If the repair cost is less than the applicable excess, you’ll only need to pay that amount.

     

    If you have an accident, refer to the in-car handbook for information on what to do at the scene. If in doubt – the Clubhouse team are available on 0818202101. All damage cases are handled by a dedicated damage recovery unit. To contact the damage recovery unit about an accident, please email dru.uk9z@ehi.com.

     

    You must also report any traffic accident which includes personal injury, loss, damage or theft to the police. The police reference number allocated must be provided to Enterprise Car Club. You must not admit liability or guilt in the event of an accident or promise to pay any third party or attempt any repair. Please see the in-car handbook for more information and practical advice.

  • Are pets allowed in the vehicle?

    To ensure our members with pet allergies stay safe driving our vehicles, we ask you not to transport animals in our cars/vans.

     

    If you need to travel with a service animal, please contact the Clubhouse team so we can discuss your needs. Our number is 0818202101 or email us at membership@enterprisecarclub.ie.

     

  • What happens if there is a breakdown during the reservation?

    In the event of a breakdown, flat tyre or other problem, call us immediately so we can dispatch our 24 hour roadside assistance.

  • What do I do if the Car Club location is blocked upon return?

    If the car club location is blocked when you return the vehicle, please contact the Clubhouse on 0818202101 who will advise you on a safe and legal location to park the vehicle.

     

    The vehicle must always be parked in a safe and legal location. Any fixed charge offence (FCO) obtained as a result of illegal parking will be the responsibility of the member.

     

  • Do I have to bring the vehicle back to the same location I picked the vehicle up from?

    Yes, at the end of your reservation you must return the vehicle to the same designated location that you picked it up from.

  • How do I end my reservation?

    Once you have turned the engine off, simply open the glove box and place the key fob which is attached to the keys, in to the in-car pin pad and follow the on-screen prompts. Once completed and you have collected all of your belongings, simply lock the car by holding your contactless card over the contactless pad on the windscreen, or alternatively using our mobile app. 


    The mobile app will not allow you to lock the vehicle over the booking time – in this instance, please use a contactless card. Once you have heard the car lock please check the doors to make sure they are locked before leaving.

     

    Click here to watch our easy guide on How to End a Reservation.

    For more information, click here.

     

    If you have any issues with any stage of this process, please give the Clubhouse a call on 0818202101 whilst you are still with the vehicle and one of the team will be able to assist you.

     

  • Can I drive the car across to Northern Ireland?

    Absolutely, as long as you return the vehicle to its original parking slot within the time it was reserved. Be aware that the Republic of Ireland displays its signs in kilometres while speed limits are shown in miles in Northern Ireland. Also, pay attention to the boarder which is fully open as there are no check points or border controls. Finally, any speeding tickets or tolls incurred in Northern Ireland will be in pounds as opposed to euros (in the Republic of Ireland).

  • Booking & Reservations

  • How do I reserve a vehicle?

    Our members can reserve on the go or in advance, at any time, using the website or mobile app. Extensions can also be made through the in-car computer, online, using our mobile app or by calling our Clubhouse between 08:00 and 21:00 free of charge.

     

    For more information on app bookings, click here.

    Click here to watch our easy guide on How to Make an Mobile Reservation.

     

    For more information on website bookings, click here.

    Click here to watch our easy guide on How to Make a Web Reservation.

     

    Members can also contact our Clubhouse to create a reservation, however, as this is predominantly an emergency line the following charges will be incurred. Reservations made by telephone between 08:00 and 21:00 are charged at €1.50 per call (irrespective of the number of reservations made). Reservations and extensions made by telephone between 21:00 and 08:00 are charged at €5.00 per call. Extensions of reservations made over the telephone at any time on a public/bank holiday will be charged at €1.50 per call. For more information on our charges, click here.

     

  • Will a vehicle be available when I need it?

    We have a growing fleet of vehicles across Ireland, so whether it’s by the hour or day we are more than likely going to have a vehicle available for you. Once you have made a booking, the vehicle will be ready and waiting for you.

     

    If demand picks up in one area, we simply add more vehicles. If you would like a vehicle near you, please click here.

     

  • How quickly can I use the vehicle after reserving online?

    You can reserve a car or van a few minutes in advance (if available) and go to the vehicle straight away. Equally you can reserve up to 11 months in advance – we won’t charge you if you need to cancel just as long as you give at least 5 hours’ notice.

  • If I finish my reservation early will I still be charged for the full time I reserved?

    If you reserve a vehicle for 5 hours but only use it for 3.5 hours, you are still charged for the whole reservation. This is because the vehicle is unavailable to other members during your reservation.

     

    We advise you are realistic as possible when making a reservation as to avoid unnecessary costs.

     

  • Can I cancel my reservation?

    Of course! You may cancel a reservation at any time.

     

    If you cancel more than 5 hours in advance of your booking then you won't be charged. However, if you cancel within 5 hours of its start time you will be liable for the cost of the reservation up to a maximum of €30.00. 

     

    If you change or shorten a reservation (including cancelling a reservation after the start time) you may be charged up to the full cost of the reservation. For more information on our charges, click here.

     

  • Where is my fuel card pin?

    If you've made a reservation using our app, you can find your fuel card pin number in the 'messages' section under your reservation information. You will have also received this information in your booking confirmation email.

    If you're still unable to find your pin number, please email membership@enterprisecarclub.ie.

  • What are Special Rate vehicles?

    Special rate vehicles allow our members to rent certain vehicles for a reduced daily rate. You can find one by filtering your vehicle search to ‘specials’ on our mobile app or website when booking your next car.

     

    Please note that most of our special rate prices are not available during the surrounding week of a bank holiday weekend. This means you won't be able to pre-book a special rate vehicle if the date falls after a bank holiday - these rates will then be live again once the bank holiday has passed.

     

  • For Business

  • How does the Enterprise Car Club work for businesses?

    Enterprise Car Club saves hundreds of businesses all over the country time and money by replacing expensive and time-consuming company cars, taxi and grey fleet with almost instant access to hundreds of vehicles nationwide. Say goodbye to processing per-kilometre charges and expenses claims, arranging safety checks for grey fleet and reserving taxis – just reserve online, unlock and go.

     

    Enterprise Car Club is a great compliment to an existing travel policy, especially if you have a lot of short duration (1-2 day) trips. Car club, or automated rental, is often more convenient and has a lower cost per journey compared to some daily rental programmes. In fact with Enterprise Car Club, we can also provide a dedicated booking tool; ETD, that will tell your employees when Car Club is the best choice and book it for them right there and then

     

    Once your business account has been set up, we will then contact the drivers you would like adding to the account. You then receive one monthly invoice which details all reservations by driver. Simple.

     

    Larger businesses can benefit from our bespoke solutions – take a look at our business page or contact us here.

  • What's the difference between a personal and a business membership?

    When it comes to reserving and accessing our vehicles there is very little difference.

     

    Business membership typically includes several employees and can sometimes attract discounted membership and usage charges especially where the account requires dedicated support from an Enterprise Car Club account manager.

     

    We specialise in building bespoke travel solutions for our business members – guaranteeing their staff access to specific vehicles at certain times of day, using technology to make an existing fleet of pool vehicles more efficient or by building a suite of options combining car club access and daily rental from Enterprise Rent-A-Car’s 25+ branches nationwide.

     

    For details view our business page.

  • Are there special memberships for business accounts?

    Yes, we develop custom programs for businesses, governments and universities based on your organisation’s size, needs and goals. These memberships range from placing a few cars vehicles near your building, to offering a private fleet for your employees only.

     

    Reach out to us today and learn about how we can help your organisation save money, reduce emissions and be a leader in your community to be more efficient.

  • How do I sign up as a member on my employer's account?

    You can join by visiting your organisation’s location page or via a link provided by your employer.

  • I'm moving offices, where there isn't an Enterprise Car Club vehicle. What do I do?

    Contact your account manager or fill out a 'Request a car near me' form – we will then be able to discuss your options and how best we can accommodate you in your new space.

  • Can I request an Enterprise Car Club vehicle near my office?

    Absolutely. Simply complete this form and someone will get in touch with you to see how best we can accommodate your needs.

  • What types of vehicles can be shared?

    We will evaluate your organisation’s needs and suggest specific car models for you to share. We offer a large and diverse fleet of newer vehicles, including fuel-efficient city cars, vans, electric and hybrid models.

     

  • Who can use the vehicles that are near our building?

    It depends on what type of program we have developed for you. Some organisations elect to have us place a few cars near their office but anyone in the city can use them. Other organizations organisations have us set up an entire private fleet just for their employees and/or clients to use.

     

    Contact us today to learn more about what’s best for your organisation.

     

  • Does an organisation’s car sharing program include insurance?

     

    It can do, or you can provide your own insurance. Please contact us and we will discuss the full program and services available. 

     

  • What happens if one of our members damages the vehicle?

     

    Business and Government Liability and Damage Waiver coverage varies by program. Please review your location details page or contact us for more information.

     

  • How do I remove a member from our business or government account?

    The account administrator can contact us to remove a member from the account.  We’ll provide instructions for returning membership card or fob. 

  • About Us

  • Where are your full terms and conditions?

    You will find a link to our Terms and Conditions on the footer of our website or by clicking here.

     

    This also outlines our other charges (including fines) and we strongly recommend reading this before joining. As much as we hate ‘rules’ too, we have to enforce them to ensure the smooth running of the club and for the benefit of all members.

  • What do I do if I want to make a complaint?

    If you are not satisfied with the service provided by Enterprise Car Club you can complain by e-mailing membership@enterprisecarclub.ie or by calling 0818202101.

     

  • When can I contact the Clubhouse?

    You can contact the Clubhouse 24/7, however some hours are reserved for emergency calls only. For more information on opening hours, emergency hours and contact information, please click here.

     

    Please contact us during our emergency hours when:

    • You arrive at a vehicle and find damage that would make it unsafe or illegal to drive, e.g. driver’s side wing mirror glass missing, flat tyre, smashed window
    • You are involved in an accident that requires roadside assistance
    • The vehicle breaks down
    • A fuel station is unable to accept the fuel card and you do not have the means to pay yourself to submit receipt for a refund/credit
    • You are unable to access or start a vehicle after following the standard instructions
    • You need to report a dirty vehicle
    • You have left property in the vehicle
    • The vehicle’s home bay is blocked and you have parked legally
    • You notice cosmetic damage that has not previously been reported on the damage card inside the vehicle
    • You need to extend your reservation (these will be chargeable at €5.00 per reservation if you call out of hours so use the on board handset if you can as using this is free of charge).
    • If you accidentally leave the lights on and your reservation has ended

     

    The Clubhouse opening hours are as follows:

    •     Mon to Fri 08:00am to 20:00pm (from 20:00pm to 08:00am following morning out of hours emergency only)
    •     Sat 08:00am to 18:30pm (from 18:30pm to 09:00am following morning out of hours emergency only)
    •     Sun 09:00am to 18:30pm (from 18:30pm to 08:00am following morning out of hours emergency only)
    • Bank/Public Holidays operate on Sunday hours unless specified.
    •     Please refer to other charges section for out of hours reservations/extension costs

     

    Bank/Public Holidays operate on Sunday hours unless specified.

    * Please refer to other charges section for out of hours reservations/extension costs.

  • Other

  • Enterprise Holdings Safety Recall Policy

    Policy: When Enterprise Holdings receives such a safety recall notice and the corresponding Vehicle Identification Numbers (VINs), it is Enterprise Holding’s policy to not rent such vehicles until the manufacturer’s specified remedy or authorized interim repair has been implemented.

     

    Process: After receiving the safety recall notice, Enterprise Holdings identifies affected vehicles by VIN and then places a “mandatory hold” on them in our rental management system. This “hold” directs the recall work be completed before renting the vehicle. Sometimes manufacturers advise that certain recalled vehicles can be safely operated once an authorized interim repair has been completed. In such cases, Enterprise Holdings may rent vehicles after the interim repair has been completed – but only until the final remedy is available.

     

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